The Company

ICS People was formed in 1998 to provide permanent and contract staff to the worldwide telecoms market. A key focus of the company is in the area of Customer Care and Billing and the key skill areas within this market. The Telecoms market is global by its very nature.

Our international experience with clients across Africa, Asia-Pacific and Europe underpins our understanding of individual country requirements. ICS People consultants have worked closely with many Telecoms companies over the last 10 years. They have experience across the entire software lifecycle and are able to address many of the increasing demands faced by Telecom companies today.

Specialist Area

Focused exclusively upon the telecommunications market, ICS people provide a customized recruitment service for both permanent and contract staffing requirements. The highly niche area of Customer Care and Billing accounts for a large section of our business, but we also cover the requirements of Project Management, Testing, Quality and Consultancy for this market.

Key Differentiators

Industry expertise

As Customer Care and Billing specialists we have an in-depth understanding of the telecoms marketplace, the applications used and the key players

Vetting

Our database has been established over 9 years within Customer Care and Billing and has been carefully vetted to ensure only the best candidates are retained. The recruitment search engine was purchased purely with the Telecoms market in mind and has been set up to obtain the best searches from day one. The database doesn't consist of thousands of candidates with mainstream skills that can be recruited from many other agencies. We interview staff before they are put forward to ensure that only candidates that meet all the client's requirements are presented. If required, we can also arrange for in depth technical interviews and psychometrics.

We go beyond "key skill" matches, ensuring that the candidates presented have the right skills for the assignment at hand

Procurement

We understand that you may need special terms and conditions due to your particular work environment or preferences. We work flexibly with you to ensure that our terms and conditions are never a hindrance to your success.

Account management

Customer care does not end when a candidate starts on site. Quite the contrary, this is often when we can provide greatest value. We have a sterling record of resolving both client and candidate issues and continue to focus on the win – win philosophy for all.

People Solutions

ICS Peoples strategy is to move away from the body shopping currently administered by other Agencies, to provide the complete flexible solution.

Our intention is to provide for our clients a service which includes value added services where we can help and advise hiring managers and HR departments on current trends, rates and the availability of certain specialist staff. Our specific knowledge of the Telecoms IT arena especially CC&B allows us to offer far more than just a skills match from a particular requirement.

This we can take further, it is recognized that the Systems Integration of a CC&B package or frontend system can cost twice the initial purchase price of the package.

These costs result mostly from the specialist skills that are required and could become another valid reason for choosing a particular package alongside functionality, purchase costs and support.

Building Trust

Our approach to IT recruitment is reliant on strong business relationships. ICS People strive to work with its clients for mutual gain. This is the only way we can ensure our clients remain our clients and can trust us to deliver the solutions required to get the results.

Although we are sure that many will follow in our footsteps, we offer a unique solution combining industry expertise with superlative customer care.